Privacy Policy

What…

WHAT IS THIS POLICY FOR?

Your privacy is important to Q Theatre Ltd. (referred to in this Privacy Policy as “Q Theatre”, “we”, “us” or “our”). We recommend that you read this privacy policy in full to ensure you are fully informed about what information we collect, how and why we collect it, the ways in which we may use it, and your rights to access and correct it.

We’ve done our best to make our explanations short and easy to understand. If you’d like further information or have any questions, please contact our Privacy Officer.

This Privacy Policy outlines and governs how we collect, use and disclose your personal information (as defined in the Privacy Act 2020 (Privacy Act)) and aggregated information. This Privacy Policy has been prepared in accordance with our obligations and your rights set out in the Privacy Act.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act 2020 and how it protects personal information in New Zealand.

WHAT INFORMATION DO WE COLLECT?

We collect personal information including your name, email address, phone number, postal address, birthdate and gender. Providing any of this information is optional.

We also collect anonymous aggregated data when you use our website. This information is generated by our systems as they track traffic through our websites and ticketing system and is not linked to any accounts or personal information that you may have provided.

Q Theatre also has Closed Circut Television (CCTV) cameras installed on our entrances and within the building. For more information on this please see the specific information at the bottom of this page.

WHAT IF YOU DO NOT WANT TO PROVIDE YOUR INFORMATION?

If you do not supply us with relevant personal information you won’t be able to access some of our services, most notably buying tickets. If you would like to purchase tickets anonymously you can do this but only from our box office within an hour of the performance time, this is also subject to availability. We reserve the right to refuse ticket sales at our discretion.

When…

WHEN DO WE COLLECT THIS INFORMATION?

We collect the information from cookies when you use our websites. A cookie is a small file that resides on your device and is recognised by our server when you visit our website. This tells us your Internet Provider (IP) address, the type of device that you use, the browser that you use, and what domain you are accessing our sites from.

We may collect personal information about you when you provide information to us directly. For example when you:

Create an account on our website
Make a purchase through our website, call centre, or box office
Apply for employment with us
Correspond with us, whether in person, by letter, phone, text, email, instant messages, or other means of electronic communication
Subscribe to our newsletter
Enter into a contract with us for any reason
Attend our events/facilities
Make use of any Wi-Fi services provided by us
Fill out any survey sent by us or on our behalf by a third party such as MailChimp or Survey Monkey
Follow or post comments in response to our social media or other facilities such as Facebook, Twitter, LinkedIn, YouTube, etc.

WHEN CAN WE CHANGE THIS POLICY?

We reserve the right to change this policy at any time. This policy was last updated on 05/07/2023.

Why…

WHY DO WE WANT YOUR INFORMATION?

Lots of reasons! What it all comes down to is that we can provide you with the best service possible.

We will only collect personal information for a lawful purpose connected with your use of one or more of our functions or activities. We require your personal information in these instances because it is necessary for us to:

Enter into a contract with you when you buy anything from us such as tickets
Verify your identity if you need help with a forgotten password or you are having login problems with one of our site services
Process your order and take payments you make on our website
Contact you regarding your ticket purchase and/or the event that you are attending
Enter you into competitions we or our Promoters using our venue may run
Help provide any other services that you have requested
Provide you with customer support
Offer the most relevant information suitable to you and your interests
Undertake any marketing, promotional, publicity, direct marketing, or market research that you have given express consent to be contacted about
Undertake any other purposes for which you have given permission

When you register, we also request you provide us with some basic demographic information such as your birthdate and gender so we can better understand our audience.

We will only collect personal information for a lawful purpose connected with your use of one or more of our functions or activities where the collection of personal information is necessary for that purpose. However, some services may not be available to you if you chose not to provide them.

We use cookies to track traffic patterns to our site, ensure that the most relevant content is being shown, and allow you to enter certain site member services without having to log in each time you visit.

Who…

WHO ARE THE PROMOTERS WE SHARE YOUR INFORMATION WITH?

When you book tickets, we will let you know the name of the Promoter(s) and request your permission to share your information with the Promoter(s) for the event(s) you are booking for. The Promoter(s) may add you to their mailing list and contact you directly. We require all Promoters to agree to comply with the Privacy Act and with strict conditions governing how any personal information we share with them is to be handled. The anonymous aggregated information may be shared with Promoters, advertisers, and/or business partners as we see fit.

Contact Information (such as full name, phone, billing or postal address, or email) and other personal performance-related information (such as performance, seating selection, ticket information, order value, and date of purchase) may be shared with and used by presenters (for the avoidance of doubt this may include organisations, promoters and performing companies that are not controlled by Q Theatre), and other entities related to the events for which you purchase tickets (“Event Related Parties”). This enables the Event-Related Parties to know who has attended the event, and this information is strictly used for analysis and internal reporting purposes only. You will only receive marketing material about other events from these Parties if you opt-in for it during your purchase.

This Privacy Policy only relates to Q Theatre. We are not responsible for the practices of our hirers, event promoters, advertisers, or business partners. Our site or communications to you may contain links to non-Q Theatre websites. You should check their privacy policies before providing personally identifiable information to them or any other third party.

WHO ELSE COULD WE SHARE YOUR INFORMATION WITH?

In response to lawful requests by public authorities, including to meet law enforcement requirements, your personally identifiable information may be shared with other third parties if we believe in good faith that we are required to do so by law.

How…

HOW CAN YOU CHANGE YOUR DETAILS?

The Privacy Act gives you the right to access and correct the information we hold about you. You can login here to view and update your account information yourself.

You may request confirmation of whether or not we hold any personal information about you and you may request access to or correction of your personal information that we hold by emailing us at: evan@qtheatre.co.nz or contacting us by post using the address provided below. Once we have verified your identity we will provide you with confirmation and access unless one of the grounds for a refusal to do so under the Privacy Act applies.

Privacy Officer: Evan Phillips
Email Address: evan@qtheatre.co.nz
Postal Address: PO Box 7263, Victoria Street West, Auckland 1142

HOW CAN YOU OPT-IN/OUT OF HAVING MY DATA SHARED?

To view and update the specific Promoters you have given us permission to share your information with, simply login then click the Privacy tab, and select Edit Privacy Options. We may still share the anonymous data that we collect from you such as your postcode, gender, birthday, and aggregated data.

By opting out of Promoter communications through our website, your details will no longer be made available to them. However, if they have already added your details to their mailing list database you may also need to unsubscribe from their future email communications via their unsubscribe link.

HOW CAN YOU OPT-IN/OUT OF BEING CONTACTED BY US?

As transactional emails are tied directly to the delivery of the tickets you have purchased, you are unable to opt out of these communications as they are intrinsic to our service to you. These emails may come from us or from our ticketing service provider PatronBase. Apart from occasional post-event survey links, you will receive no further transactional emails until the next time you purchase tickets with us.

Transactional emails are communications that relate directly to your booking transactions or Q Theatre account registration. These include:

Order confirmation and receipt emails
Delivery of electronic tickets
Payment or event reminders
Reset password’ emails
Pre-show event and venue information
Notice of show cancellations/refunds
Post-event survey links

To opt-in or out of our marketing communications emails you can login, then click the Privacy tab, and select Edit Privacy Options to manage your subscriptions at any time. You can also click on the ‘Unsubscribe’ link at the bottom of our newsletters to stop receiving our marketing communications.

HOW LONG DO WE RETAIN THIS INFORMATION?

We may retain all personal information that we collect for as long as administratively necessary.

HOW CAN YOU OPT OUT OF COOKIES AND TRACKING TOOLS?

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our website but some of its functionality may be impaired.

More details can be found by reading our Cookie Policy.

Where…

WHERE IS THE INFORMATION STORED?

The personal information we hold is hosted by our service providers PatronBase, MailChimp, and our server. Our agreements with them protect the information that we collect from any use by them that we have not authorised. Your personal information that you provide is securely held by:

PatronBase
PO Box 21335
Edgeware
Christchurch 8143

The Rocket Science Group LLC d/b/a Mailchimp
675 Ponce de Leon Ave NE, Suite 5000
Atlanta, GA 30308 USA

Closed Circuit Television (CCTV)

Q Theatre Ltd has installed closed circuit Television (CCTV) cameras in our venue to monitor for any unwanted or unsafe activity. In accordance with the Privacy Act 2020, Q Theatre Ltd must ensure that these CCTV cameras do not unnecessarily impact on our visitors’ privacy.

We have a specific privacy policy to govern the collection, use and disclosure of images captured by CCTV cameras. This privacy policy is designed to inform you of our reasons for installing CCTV cameras and, where personal information has been collected, your rights in relation to that information.

Nothing in this privacy policy limits or excludes your rights under the Privacy Act 2020.

WHAT IS THE PURPOSE OF THE INFORMATION COLLECTION?

Q Theatre Ltd is taking steps to ensure the safety and security of our staff and visitors, as well as making sure that our venues are prevented from damage in any way. We view CCTV cameras as a means to carry out these steps with minimal imposition on our users and visitors. It is also paramount that our staff are safe and secure when working at our venues. The CCTV cameras are a way to help achieve that objective. We may use this footage when conducting internal investigations relating to staff, visitor complaints or requested by the NZ Police.

WHAT RIGHTS DO INDIVIDUALS HAVE TO ACCESS AND CORRECT THE INFORMATION?

Any individual who is recorded by our CCTV cameras has the right to access that footage and to make any corrections so long as that information relates to that individual. These are principles of the Privacy Act. Due to the storage capacity of the system, there is no guarantee that this information will still be held by Q Theatre Ltd at the time the individual wants access. The individual has no right to access footage that does not relate to the individual.

WHO CAN YOU CONTACT FOR FURTHER INFORMATION?

You can contact us at any time to ask about our privacy policy, privacy practices, to let us know that you're concerned about anything or make a complaint about the way we've handled your personal information.